Signed up as a creator but landing on the brand portal?
UGC Roster has two separate portals — one for creators and one for brands. If you signed up as a creator but keep seeing the brand dashboard:
- Log out completely.
- Go to the main site at https://www.ugcroster.com and use the creator login link.
- If the problem persists, open the support widget (bottom-right) and let the team know — they can check which account type is linked to your email.
Can't log in at all?
Try resetting your password from the login screen. If you're locked out or your email address has changed, open the in-app support widget (bottom-right) and use the "Talk to the team directly" form — the team replies by email.
Is there a mobile app?
Yes — UGC Roster has an iOS app on the App Store, alongside the website at https://www.ugcroster.com. If you subscribed through the app (Apple), manage or cancel that subscription via iPhone Settings > your name > Subscriptions; refunds for Apple charges go through reportaproblem.apple.com.
How do I delete my account and data?
Account deletion requests need to be handled by the team. Open the support widget (bottom-right) and use the "Talk to the team directly" form — include your registered email address and confirm you want all data removed. The team replies by email.
Still stuck?
Open the support widget in the bottom-right corner of any page and chat with the assistant or submit the "Talk to the team directly" form.