If outreach suddenly stops sending, start at Settings → Email & outreach. When we can identify the problem, a red banner appears there naming the exact issue and what to do.
The errors we detect
SMTP login failed We could not log in with the settings on file, and your saved SMTP password was cleared for safety. Re-enter your username and app-specific password under "Other email (SMTP)", then save again.
Could not send email through SMTP Your provider refused the message or the connection dropped — a quota, a rate limit, or a server issue. Usually temporary. Check your provider's status page and confirm your host and port.
Gmail cannot send emails for your account Most often a Google Workspace account where an admin has not enabled Gmail access. Ask your admin, or connect a personal Gmail instead.
Gmail or Outlook sending limit reached Your provider temporarily limited sending from your account. It usually clears within 24 hours.
Your Outlook account needs verification Check your Outlook inbox for an email from Microsoft, follow the steps there, then reconnect Outlook.
Gmail or Outlook connection lost Access was revoked, usually after a password change or a security review. Reconnect the account in Settings.
What happens when a send fails
- Automated outreach switches itself off.
- We email your account address explaining the fix — so check your own inbox too.
- Fix the issue in Settings, then turn automated outreach back on from the Automated Outreach panel on your dashboard. This last step is easy to miss: clearing the error does not restart automation by itself.
Automated outreach also pauses itself if a lot of your pitches hard-bounce within a week, which protects your sending reputation.
Inbox monitoring (Gmail)
Connecting Gmail for sending does not grant permission to read bounces and unsubscribe replies. If you see "Inbox monitoring needs Google permission", reconnect Gmail and grant read access when prompted.
Still stuck?
Open the in-app support widget (bottom-right) and chat with the team, or use the "Talk to the team directly" form.